FAQ About Wine Club
Membership
● What is the Your Vino Wine Club?
The Your Vino Wine Club is an annual subscription that delivers hand-selected Italian wines directly to your door, three times a year in February, May, and October. Each shipment is curated personally and shipped from Florence, Italy.
● How many shipments do I receive per year?
Three shipments per year, delivered in February, May, and October.
● When will I receive my first shipment?
Your first shipment will be the next available delivery window after your sign-up date. If you subscribe within 20 days of a scheduled shipment, your first delivery will be the following one.
● Can I change my plan?
Yes. Contact us at info@your-vino.com and we will update your plan for the next billing cycle.
● How do I cancel my subscription?
Send a written request to info@your-vino.com or log into your account on our website.
● What is the cancellation deadline?
To avoid being charged for the next shipment, cancellation must be received by the first business day after the 5th of the month preceding each shipment January 5th for February, April 5th for May, September 5th for October.
Payments
● How am I billed?
You are charged once per year at the time of subscription. Your card is saved securely and charged automatically at renewal.
● What payment methods are accepted?
We accept all major credit and debit cards. Payments are processed securely by Stripe.
● What happens if my payment fails?
You will receive an email notification. Please update your payment method within 7 days to avoid suspension of your membership.
● Can I get a refund?
You can request a full refund within 14 days of purchase, provided no shipment has been dispatched. Once a shipment has been sent, refunds are not available for that delivery.
● What should I do if I have a billing issue?
Please contact us at info@your-vino.com before opening a dispute with your bank. We will do our best to resolve any issue within 10 business days.
Shipping
● Where do you ship from?
All shipments are sent from Florence, Italy via FedEx International.
● Which countries do you ship to?
We ship worldwide, with the exception of Russia, Canada, and Australia. It is the member’s responsibility to verify that importing wine is permitted in their country of residence.
● Do you ship to all US states?
We do not ship to Alabama, Arkansas, Mississippi, and Utah due to local alcohol import regulations. Members in all other states are responsible for verifying that direct international wine shipments are permitted in their state.
● How long does delivery take?
Estimated delivery times from dispatch: up to 20 business days to the contiguous US, up to 25 business days to Alaska, Hawaii, and Puerto Rico, 3–12 business days within the EU, and 10–19 business days for the rest of the world.
● Will I have to pay customs duties?
Import duties and customs fees are not included in the subscription price and are the responsibility of the member. FedEx may contact you directly to collect applicable fees before delivery.
● How do I track my shipment?
You will receive a FedEx tracking number by email as soon as your order has been dispatched.
● What happens if I'm not home during delivery?
FedEx will leave a notice and either attempt redelivery or hold the package at a local facility for collection.
● What if my bottles arrive broken?
Contact us at info@your-vino.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or issue a proportional refund.
The wines
● How are the wines selected?
Each shipment is personally curated to reflect the best of the Italian wine calendar balancing regions, grapes, and styles across the three deliveries of the year.
● Can I choose which wines I receive?
The selection is curated for you as part of the experience. If you have specific preferences or allergies, contact us and we will do our best to accommodate.
● Are the wines the same for all plans?
The selection is consistent across plans. The difference is the number of bottles per shipment 6, 12, or 18.
Your Vino Wine Club
Ready to join the Wine Club?
Choose your plan and receive your first shipment in the next available window.
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